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Morning Briefing for pub, restaurant and food wervice operators

Thu 22nd Feb 2024 - Tortilla announces CEO succession as Richard Morris steps down
Tortilla announces CEO succession as Richard Morris steps down: Tortilla has announced Richard Morris has decided to step down as chief executive after a 35 year career in hospitality and ten years with the company, at the end of March. Andy Naylor, who has worked alongside Morris for the last seven years, initially as chief financial officer, then with added business development leadership responsibilities and more recently as UK managing director, will succeed him as chief executive. Tortilla stated: “Richard and Andy will continue to work closely together in the month ahead to ensure a smooth transition. As previously announced, Maria Denny joins the business this month and the board is now pleased to confirm her appointment to chief financial officer. Maria draws on a wealth of experience in the food and retail sector spanning 15 years' having held senior finance and accounting positions at Muller UK and Ireland, Dairy Crest and most recently as chief financial officer – UK and Ireland at Signify, (previously Philips Lighting).” Emma Woods, non-executive chair of Tortilla, said: “On behalf of everyone here at Tortilla I would like to thank Richard for his significant contribution to the business over the last ten years. Under Richard's leadership Tortilla has expanded from 14 to 89 restaurants, including franchises in the Middle East and UK travel locations, establishing itself as the nation's largest fast casual Mexican brand with a strong and expanding portfolio of exciting growth opportunities both in the UK and overseas. The board is delighted to confirm Andy Naylor's appointment as chief executive. A dynamic leader, Andy's commercial expertise and growth mindset have seen him play a critical role in shaping Tortilla's multi-channel and franchise business strategy. His deep expertise across Tortilla's operations combined with an innovative approach to growth have positioned him as a natural successor to Richard's highly impactful tenure. His appointment marks the start of an important new chapter for Tortilla as we leverage the business's increasing scale and momentum to drive further UK and international expansion. We are also very pleased to confirm Maria's appointment as chief financial officer and I look forward to working closely with both her and Andy as we continue to progress our long-term plans.” Morris added: “After an incredible ten years with Tortilla, I feel this is the right time to step back and hand the burrito baton over to Andy and the team. It has been an extraordinary and exhilarating journey, bookmarked by huge events such as Brexit, covid, the development of both our franchise and delivery strategy and, of course, an initial public offering. The business has proved highly adaptable and remains a market leading offer in the fast casual space. I leave behind a highly qualified and inspiring Board and an outstanding executive team who are ready for the next stage of Tortilla's development. It has been a privilege to work with such a talented group of people, our loyal customers, suppliers and wider stakeholders and I shall continue to cheerlead loudly from the sidelines.” Naylor said: “The Tortilla brand has huge potential and I am excited to be taking on the role of chief executive. Recent years have seen the group take significant strides to expand our presence through our multi-channel business strategy and strengthen our platform for further profitable growth and I am looking forward to working with the team to accelerate this journey.”

Quick service restaurants among 14 new businesses joining updated Premium Database of Multi-Site Companies being released tomorrow: Quick service restaurant businesses are among the 14 new multi-site companies being added to the next edition of the Database of Multi-Site Companies, which will be released to Premium Club members tomorrow (Friday, 23 February), at midday. The additions to the database, produced in association with Virgate, include Burger Drop, founded in 2020 by Hasan Hamid and Amer Qayyum, which is aiming to open five new sites this year, and Freshly Baked, the UK master franchisee for US pretzel brand Auntie Anne’s. Premium Club members also receive access to five other databases: the Turnover & Profits Blue Book, the New Openings Database, the UK Food and Beverage Franchisor Database, the UK Food and Beverage Franchisee Database and the Who’s Who of UK Hospitality. Plus, all Premium Club members will be offered a 20% discount on tickets to five Propel paid-for events – The Excellence in Pub Retailing Conference (14 May), Social Media for Profit (18 July), the Talent and Training Conference (1 October) and Restaurant Marketer and Innovator (two days in January 2025). Operators will also be able to send up to four members of staff to each of our four Multi-Club Conferences for free. Premium Club members receive their daily Propel Info newsletter 11 hours earlier than standard subscribers, at 7pm the evening before. They also receive videos of presentations at eight Propel conference events two weeks after they are held. This represents around 100 videos of industry insight over the course of the year. Premium Club members will be sent a dedicated monthly newsletter that will highlight key updates in the sector and direct them to all the vital content their membership offers. Premium Club members also receive exclusive opinion columns every Friday at 5pm, which include the thoughts of Propel group editor Mark Wingett and a host of industry leaders from across the sector. A Premium Club subscription costs an annual sum of £495 plus VAT for operators and £595 plus VAT for suppliers. Companies can now have an unlimited number of people receive access to Premium Club for a year for £995 plus VAT – whether they are an operator or a supplier. Email kai.kirkman@propelinfo.com today to sign up.

Wingstop CEO – our international business is ‘building some momentum and is supercharged for growth’: Michael Skipworth, president and chief executive of Wingstop, has said that the brand’s international business, which includes the UK, is “building some momentum and is supercharged for growth”. The business operates in ten countries outside the US, and currently operates 40 sites in the UK through master franchisee Lemon Pepper Holdings, which plans to open 15 sites here this year. On the back of the brand’s fourth quarter update, Skipworth said: “In 2023, our international business generated like-for-like sales growth consistent with the domestic business, also driven primarily by transaction growth. International markets are executing our proven playbook with guests enjoying our flavour for the first time, and we’re providing greater access to our development pipeline. I continue to believe our international business is supercharged for growth and 2024 is set up to capitalise on this momentum.” Skipworth said that the company was seeing examples where brand partners are developing ahead of their schedule. He said: “We have some of these international markets that are seeing these strong results, seeing the brand land really well, seeing our proven playbook show up, and they are actually developing ahead of their schedule as well. So, we are encouraged by the progress we are seeing outside of the US as well.” The business generated domestic like-for-like sales growth of 21.2% in the fourth quarter, driven primarily by double-digit transaction growth, with system-wide sales increasing to 27.1% to $3.5bn in 2023. As previously revealed by Propel, Lemon Pepper Holdings has already secured nine locations where it will open new restaurants this year. Wingstop UK will open new sites in Hounslow, Clapham High Street, Watford, Croydon Valley Retail Park, Wood Green, Lakeside Shopping Centre, Westfield Stratford City, Merry Hill Dudley, as well as a second site in Leeds. In November, Skipworth said the brand’s debut UK restaurant was hitting record sales volumes, and that the UK was a “playbook for its future restaurant development”.

Households have more to spend on treats as disposable income rises: British households have more money to spend on “extras” than they have had for almost two years as rising wages, falling food price inflation and a cut in national insurance ease pressure on finances. The Times reported that the typical household’s disposable income rose by 6.1% year-on-year to £230 a week in January, the highest since March 2022, and the tenth consecutive month of annual growth, according to the Asda Income Tracker, compiled by the Centre for Economic and Business Research (CEBR) consultancy. The average figure masked the extent to which the less well-off are affected by higher food and energy bills. In the poorest 20% of households, disposable incomes fell by 0.5% year-on-year, with a £69 a week shortfall. The cost-of-living crisis has been driven primarily by steep increases in food and energy costs, on which poorer households tend to spend a greater share of their income. Asda and the consultancy said that the wealthiest households’ discretionary spend grew by 15.6% to £254 a week. Disposable income is now above pre-pandemic levels: the figure for a comparable week in January 2020 was £219. Sam Miley, managing economist and forecasting lead at the consultancy, said January’s income tracker results were “the strongest for some time. This improvement was driven by a number of factors, including continued earnings growth, weaker food price inflation, and the recent cut to national insurance contribution rates.” Food prices fell by 0.4% from December to January, the first fall since September 2021. The annual rate of food inflation is now 7% from a high of almost 20% last year. The CEBR said it expects spending power “to continue growing in 2024, supported by a generally more positive economic outlook”.

Staff at four-day-week firms show health improvements: Companies taking part in a trial of a four-day working week are largely sticking to the policy as they reported improvements in workers’ physical and mental health. The Times reported the vast majority of companies taking part in a six-month pilot of a shorter working week in the UK have confirmed that they are still using the policy a year later, according to a study by the independent think tank Autonomy and researchers from University of Cambridge, the University of Salford and Boston College in the US. The policy has been abandoned by just seven of the 61 organisations taking part in the trial, with 31 organisations opting to permanently switch to a four-day week. The report also found that 96% of staff experienced a positive impact on their personal lives, and 50% of organisations reported a reduction in staff turnover. Will Stronge, director of research at Autonomy, said: “One year on from the results of the UK’s four-day week pilot, virtually every company we’ve spoken to has decided to stick with the four-day week. The improvements in physical and mental health, work-life balance, and general life satisfaction, as well as reductions in burnout found at the end of the trial have all been maintained one year on.” Juliet Schor, professor of sociology at Boston College, said the results had been “excellent”. She said: “The key point is that the strong findings at six months are not due to novelty or short-term impacts. These effects are real and long lasting.” Yet Morrisons ditched its four-day working week last month as its staff complained about having to work weekends. The supermarket cut weekly hours for head office employees from 40 to 37.5 in 2021. Employees moved to working nine hours a day and would then work a six-hour day on one Saturday every month. However, the grocer has scrapped those changes after working 13 Saturdays a year proved unpopular with employees.

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