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Morning Briefing for pub, restaurant and food wervice operators

Thu 28th Aug 2025 - Update: Ping Pong hit by £500,000 increase in annual costs, loss of VAT-free shopping costs West End millions
Ping Pong experienced 25% drop in revenues ahead of administration: The four-strong Ping Pong restaurant business, which ceased trading earlier this summer, fell into administration off the back of seeing revenues decline by up to 25%, drawn out disputes with landlords and an increase in annual costs of circa £500,000, Propel has learned. Propel revealed in June that AJT Dimsum, the parent company of the Ping Pong, was set for a restructure after filing a notice of intention to appoint an administrator. Ping Pong – which operated sites in Soho, Southbank, St Christopher’s Place and Bow Bells House – had lined up Begbies Traynor to oversee the process. An update from the administrators stated: “Despite the company completing the assignment of the Great Marlborough Street restaurant lease and agreeing terms for a new lease with the landlord of the Bread Street site, the landlords of the Southbank Centre and James Street restaurants continued to withhold consent to assignment, leading to drawn out disputes involving legal representatives and associated costs. The uncertainty surrounding these key trading locations, coupled with the requirement to meet ongoing occupancy costs while trading performance was under pressure, placed additional strain on the company’s cash flow and contributed to financial difficulties as 2024 progressed. Notwithstanding a strong Christmas trading period in 2024, the business saw a sharp downturn in 2025, with revenues falling by around 20-25% compared to the previous year. From April 2025, higher employer National Insurance contributions, an increased National Living Wage, and rising Business Rates added roughly £500k to annual costs, which the business could not sustain. Broader market risks, including volatile energy prices due to the war in Ukraine, ongoing shipping delays and port congestion affecting imported products, and continued industrial action in the transport sector, compounded trading difficulties. While trade creditors were maintained broadly in line with agreed terms, the company’s principal financial pressure related to meeting HMRC liabilities. Time to Pay arrangements were entered into for PAYE/NIC and VAT, with some satisfied in full; however, cash flow constraints persisted. Cost reduction measures, including head office restructuring and targeted marketing campaigns, were insufficient to restore financial stability. Although the company continued to enjoy the support of its secured creditor whilst proactive engagement with HMRC continued in respect of payment arrears, given the deteriorating position, the directors initially sought professional advice from Begbies Traynor in spring 2025. By the summer of 2025, it was clear from a review of available financial information that the company’s performance had not improved and was projected to worsen given the market conditions, and therefore that it would be unable to trade out of its current position. It was also clear that the company would be unable to make contributions towards historic liabilities from trading revenues without the introduction of new third-party funding, which was not a realistic prospect, and therefore, that rescuing the company via Company Voluntary Arrangement was not a viable option. Despite the instruction of a professional property agency to assist in identifying new occupants for the company’s sites, and potential interest in certain sites being shown during mid-2025, agreements did not materialise, and a board meeting was held on 4 June 2025 at which it was resolved that the company should be placed into administration.”

Premium Club subscribers to receive updated Multi-Site Database with 3,451 operators and 25 new companies tomorrow: Premium Club subscribers are to receive the updated Multi-Site Database tomorrow (Friday, 29 August), at noon. The next Propel Multi-Site Database provides details of 3,451 multi-site operators and is searchable in seven main segments. The database features 1,003 (29%) operators from the casual dining sector, 801 (23%) pub and bar operators, 600 (17%) cafe bakery operators, 483 (14%) quick service restaurant operators, 283 (8%) hotel operators, 227 (7%) experiential leisure operators and 53 (2%) fine dining operators. The database is updated each month, and this edition includes 25 new companies. The database includes new companies in the pub and bar sector such as Liverpool brunch and cocktail bar business Bam Boo, Scottish pub company Kingdom Taverns, and The White Horse Pub Company. Premium Club subscribers also receive access to five additional databases: the New Openings Database, the Turnover & Profits Blue Book, the UK Food and Beverage Franchisor Database, the UK Food and Beverage Franchisee Database and the Who's Who of UK Hospitality. All Premium Club subscribers will be offered a 20% discount on tickets to Propel paid-for events and discounts on specialist sector reports. Operators that are Premium Club subscribers are also able to send up to four members of staff to each of our four Multi-Club Conferences for free. Premium Club subscribers receive their daily Propel Info newsletter 11 hours earlier than standard subscribers, at 7pm the evening before. They also receive videos of presentations at eight Propel conference events two weeks after they are held. This represents around 100 videos of industry insight over the course of the year. Premium Club subscribers also receive exclusive opinion columns every Friday at 5pm, which include the thoughts of Propel group editor Mark Wingett and a host of industry leaders from across the sector. A Premium Club subscription costs an annual sum of £495 plus VAT for operators and £595 plus VAT for suppliers. Companies can now have an unlimited number of people receive access to Premium Club for a year for £995 plus VAT – whether they are an operator or supplier. Email kai.kirkman@propelinfo.com today to sign up

Loss of VAT-free shopping costs West End millions: The removal of tax-free shopping for international visitors cost London’s West End £310m in the first half, new research has showed. The Times reports that the figure marks a 40% increase on the £220m reported for the same period last year and is the largest six-month loss recorded since the scheme was axed by the Tories in 2021. Analysis from the New West End Company, which represents 600 retailers, hotels and restaurants across Bond Street, Oxford Street, Regent Street and Mayfair, placed the total sales cost for the West End at about £1.4bn since 2023. Dee Corsi, chief executive of the New West End Company, warned that higher costs were “compounding the pressure” on the districts’ retailers, leading many to review their staffing or investment decisions. Some 75% of West End businesses claimed they were evaluating staffing levels, while 50% were reassessing their investment in the UK, a survey from the body found. More than 80% said the lack of tax-free shopping has directly damaged their trading performance. The decision to scrap the scheme, which allowed overseas visitors to reclaim 20% VAT on purchases, has proven controversial among British retailers and airports. Leading figures in UK tourism have described it as an “act of economic self-harm”, while industry pressure led Lisa Nandy, the culture secretary, to suggest the government “could explore” reviving the rebate in March. More than 90% of West End businesses reported lower spending and visits from international shoppers, according to the survey, while 96% believed that spending in the West End was being diverted to European cities such as Paris and Milan. “Tax-free shopping presents a rare, low-cost opportunity for the government to back Britain’s near-term growth,” Corsi said. An HM Treasury spokesperson said: “Visitors can still claim VAT relief where items purchased are shipped directly to their home country as exports.”

High street feels further pinch amid sales decline: Retail sales extended their decline over the summer, prompting high street businesses to warn of weak consumer spending in the coming month. The Times reports that an index of retail spending produced by the CBI, the business lobby group, registered at a weighted balance of minus 32% in August. That is up slightly from minus 34% in July, but the survey still suggested that households remained cautious with their purchases. Retailers said they expected transactions to drop in September too, albeit at a slower pace. Hiring and investment intentions were also sluggish. The research showed employment in the retail sector continued to decline in August; firms have been hit hard by the £25bn increase in employers’ national insurance contributions. Martin Sartorius, principal economist at the CBI, said: “Retailers endured another tough month in August, with annual sales volumes falling for the eleventh consecutive month. Weak demand and higher labour costs continue to put pressure on margins, dampening sentiment across the retail and wider distribution sector. This downbeat outlook is reflected in firms’ plans to scale back investment and hiring.” Sartorius added that Rachel Reeves’s decision to raise government revenue via an NICs raid on employers was “continuing to bite” and stressed that the chancellor should avoid turning to businesses “to balance the books again”. It is thought that Reeves may need to increase taxes by up to £30bn.

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