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Morning Briefing for pub, restaurant and food wervice operators

Thu 9th Jan 2025 - Update: Greggs Q4 lfls impacted by “subdued High Street footfall”, Groucho Club, Doughnut Time
Greggs Q4 sales up 2.5% reflecting more subdued High Street footfall: Food-to-go retailer Greggs has reported that its company-managed shop like-for-like sales increased 2.5% for its fourth quarter, reflecting the “more subdued High Street footfall”, as its total full-year sales topped £2bn. The company reported total sales for FY24 were £2.014bn, an increase of 11.3% compared with 2023, with like-for-like sales in company-managed shops 5.5% higher than those seen in 2023. Fourth quarter total sales were 7.7% higher than 2023, with like-for-like sales in company-managed shops growing by 2.5%. It said that its trading performance reflected a well-publicised more challenging market backdrop in the second half of 2024. The company said: “Lower consumer confidence impacted High Street footfall and industry-wide visits and expenditure. Against this challenging backdrop, Greggs maintained its market share of visits, including remaining customers’ number one destination for breakfast, and controlled operational costs well. We continue to broaden the appeal of Greggs to existing and new customers through a combination of menu development, marketing and extension into new channels and dayparts. Seasonal lines were in high demand in the fourth quarter, including the iconic Festive Bake, the Vegan Festive Bake and the all-new Festive Flatbread. These featured alongside our shop-baked Sweet Mince Pies, Christmas Cake Slice and festive hot drinks including the Gingerbread Latte. Pizza continued to perform strongly during the day and into the evening, with sales of pizza boxes and pizza bundle deals continuing to grow.” Roisin Currie, chief executive, said: “2024 was another year of good progress by Greggs, with a record number of new shops opened and the £2bn sales milestone surpassed. I’m proud of our teams who, day in and day out, do such a fantastic job for our customers. We enter 2025 with a strong pipeline of new shop opportunities, and we continue to broaden our menu and enhance our digital capabilities, whilst also developing our supply chain capacity to deliver our growth strategy. Whilst lower consumer confidence continues to impact High Street footfall and expenditure, our value-for-money offer and the quality of our freshly-prepared food and drink position us well to meet the headwinds we expect to see in the year ahead, and we remain confident in the significant long-term opportunity for growth.” In 2024, the business opened a record 226 new shops and closed 81 shops (28 closures and 53 relocations), giving a total of 2,618 shops trading at 28 December 2024 (comprising 2,057 company-managed shops and 561 franchised units). It said: “Our shop openings bring Greggs to new locations, giving customers more convenient access to food and drink on-the-go. Our relocation activity increases our capacity to serve existing successful catchments. Following a rapid roll-out of equipment, our over-ice drinks range is now available in 1,100 shops, exceeding our previous target to make this available in 700 shops by the end of 2024.The range is popular and we expect to extend its availability further in 2025.” The company said that its planned investment in additional supply chain capacity is on track, supporting its ambitious growth plans. It said: “Construction of our new frozen product manufacturing and logistics facility in Derby continues at pace. Following the completion of landlord’s works we signed the lease for the Derby site in November 2024 and remain on track to open in 2026 on completion of fit-out and commissioning. In Kettering, the planning application for our new chilled and ambient National Distribution Centre was approved in Q4 and the land purchase has completed this week. Construction of the site will commence shortly, with the aim of opening the new site in mid-2027.” Greggs ended 2024 with a cash position of £125m (2023: £195m), which it said reflected the investment in growth and capacity in 2024 and supported its plans for the year ahead. It said that the pipeline of new shop opportunities remains strong, and it expects to open between 140 and 150 net new shops in 2025, including 50 targeted relocations. It said: “Despite growth in disposable incomes, consumer confidence was subdued in the second half of 2024 and this weighed on industry-wide customer visits and expenditure. With good cost management in the final quarter the board anticipates reporting a full year outcome for FY24 in line with its previous expectations. Looking into 2025, employment costs will result in further overall cost inflation, although wage increases should provide support to consumers. Greggs has demonstrated its ability to mitigate cost inflation in recent years whilst retaining its value leadership, and we are confident we can continue to do so. Despite the current headwinds the significant longer-term opportunity for Greggs remains. We are investing to support our ambitious growth plan and are confident that Greggs can deliver another year of progress in 2025.”

Propel’s Top 500 Report – 77 pub and bar operators representing 21,000 sites among UK’s leading 500 operators: Propel’s Top 500 report, set for release tomorrow (Friday, 10 January), showcases the leading companies in the UK hospitality sector ranked by turnover. It offers insights across seven key segments and includes site numbers with 77 pub and bar operators, collectively managing 20,916 sites, as well as 125 hotel operators with 2,309 sites, 123 quick service restaurant operators with 13,000 sites, 60 casual dining brands with 3,446 sites, 45 cafe and bakery businesses operating 9,902 sites, 65 experiential leisure companies with 2,209 sites, and five fine dining brands with 76 sites. With more than 90,000 words of analysis, the report delves into company histories, leadership structures and turnover figures, offering an essential resource for industry professionals. The guide will be sent out as two files – an introductory PDF featuring deep dives into the top 25 companies and including 6,500 words of insight from Propel’s writers, and a fully searchable excel sheet where all the data can be easily accessed. The analysis includes Mark Wingett examining the mergers and acquisitions shaping the future of the Top 500, while Tim Street dissects the UK’s rapidly developing franchise market. As the experiential leisure sector becomes a cornerstone of modern hospitality, Phil Pemberton assesses how innovative experiences are attracting customers, while Katherine Doggrell examines the key developments in UK hotels. Data expert Mark Bentley, business development director at HDI, looks at emerging growth sectors, and Meaningful Vision founder Maria Vanifatova analyses the latest trends in the quick service restaurant market. The Propel 500 report will be available from 9am on Friday, priced at £595 plus VAT, or £395 plus VAT for existing Premium Club members. Premium Club subscribers can access it for free on 28 February 2025. Pre-order your copy now by emailing: kai.kirkman@propelinfo.com.

Groucho Club CEO steps down, as club reopens with new rules: London’s Groucho Club, which is owned by Artfarm, is to reopen tomorrow (10 January) after closing before Christmas after an alleged rape on its premises in November, with a new interim managing director and new rules in place. Elli Jafari – the club’s first female chief executive – is no longer part of the business, having stepped down in December after just ten months in the role. Her departure follows that of Ewan Venters, former chief executive of hospitality group Artfarm. In an email sent to members seen by The Evening Standard, the club wrote: “We would like to extend our thanks to her for helping to steer the club through the last couple of months and wish her well for the future.” In her place, as interim managing director rather than chief executive, will be former Ronnie Scott’s man Simon Cooke, a long-time member of the club. “Simon began his career running merchandising operations for rock bands like Queen, Prince, AC/DC and Eric Clapton, before moving into radio management at Jazz FM,” the email reads. “Simon most recently served for 13 years as managing director of Ronnie Scott’s Club, during which time the club was re-established as one of the premier jazz clubs in the world.” The Groucho will reopen this Friday at midday and is encouraging members to drop by in the early evening to see the newly refurbished Soho Bar. As part of its reopening, and in an effort to ensure the safeguarding of those in the club, the Groucho has amended its sign-in policy, for both members and their guests. Where previously the Groucho entrance was famed for its leather-bound guestbook, entry is now digital-only and requires members to use the Groucho app. To come in with guests – each member is welcome to invite four, as before – members will be required to provide their guests’ full name, email address and contact number. As per the email: “Guests will then be sent a QR code to present on their arrival to the club, and will then be allowed entry when accompanied by the member who registered them.”

Doughnut Time rebrands after CEO accused of “stealing” brand identity of another business: Doughnut Time has been criticised for “sneakily” rebranding all its UK stores – after its chief executive was accused of ‘ripping off’ a black female founder’s business. The company, which was originally founded by Australian entrepreneur Damian Griffiths in 2014, closed its 13 UK stores at the end of last month amid growing backlash online. The Daily Mail reported that in November, the company found itself embroiled in a PR crisis when Eni Awoyemi – the founder of Feyi Flowers – accused Doughnut Time UK chief executive Thomas Anderson of “stealing” her brand identity. It came after Doughnut Time announced a giveaway with the new business Fond Flowers, which the newspaper said appears to have been founded by the chief executive’s girlfriend Rosie Hudson. The small business owner provided evidence Anderson had been following her on social media since August 2024 and even had placed an order with her website. Last month, Doughnut Time Germany, the franchise operator of the dessert brand, reclaimed the UK brand rights and said it was seeking new partners to help drive growth in Britain. The acquisition, led by Griffiths, took effect at midnight on 31 December 2024. The move ensured all intellectual property, including the UK brand’s identity and digital assets, remained under Doughnut Time’s ownership, securing its future growth and legacy in the UK. Doughnut Time, originally founded in Australia, entered the UK market in 2019 with a flagship store in Shaftesbury Avenue, London.

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