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Morning Briefing for pub, restaurant and food wervice operators

Wed 19th Mar 2025 - Update: Shepherd Neame results, happiness levels fall among hospitality employees as workforce feels squeeze
Shepherd Neame – increase in NLW and national insurance will add £2.6m to costs annually from April, reports ‘strong’ first half in ‘challenging’ market: South east brewer and retailer Shepherd Neame has said the impact of the increase in national living wage and national insurance from April will add £2.6m to its costs annually as it reported a “strong” first half performance in a “challenging” market. For the 37 weeks to 15 March 2025, retail like-for-like sales were up 3.2% on last year. Like-for-like tenanted pub income for the 35 weeks to 1 March 2025 was up 0.5% on last year. For the 37 weeks to 15 March 2025, total beer volume was down 11.0% versus 2024. Own beer volume was down 12.8% versus 2024. The company stated: “The company has traded well in the first half and delivered strong profit growth. Like other operators in the sector, we face many cost headwinds that will impact us in the second half, following the recent Budget, notably the increase in national living wage and national insurance from April. We estimate that the annualised impact of these two items is £2.6m, with the incremental costs commencing in April and impacting the final quarter of the 2025 financial year. We plan to mitigate the majority of these costs over the next 18 months through price increases and cost efficiencies. We have ten sites under review for transfer from retail to tenancy over the next 12 months to improve returns. We are reviewing our annual core capex spend. Our new logistics arrangement with GXO is delivering a significant improvement in service levels and customer satisfaction. We had previously indicated that we would incur £1.2m of additional costs in 2025 as a result of the change in logistics arrangements with GXO. We now estimate that these costs will be £0.3m higher in 2025 at £1.5m. Over the next few months we will introduce new brands, including Iron Wharf Stout, the refresh of our Whitstable Bay range and a full brand roll out for First Drop Session IPA after a successful launch. This follows the success of the Spitfire Lager brand re-launch last year. Beyond that we have further brand refreshes under development. We are confident that this will give our trade partners an even better range to offer their customers. One of the strengths of the Shepherd Neame business model is the flexibility our three-legged strategy, as an integrated brewer with a well invested portfolio of retail and tenanted pubs and hotels, gives us to adapt to changed circumstances. The increase in labour costs has undermined business and consumer confidence in the short term. The board has taken decisive action: the cost and price mitigations, pub transfers to tenancy, share buyback, and modest reduction of core capex, should in combination enable us to continue to perform well. We remain hopeful that the economy will return to a growth trajectory, with net disposable income growing and interest rates falling. We also remain optimistic about the potential economic benefits that should arise in the medium term from infrastructure and housing development planned in our heartland. We have a great asset base, strength in depth in our team and remain committed to our long-term goals, namely to be the leading brewer and run the best pubs in our heartland.” It comes as revenue for the 26 weeks ending 28 December 2024 fell to £85.0m from £89.0m the year before, “reflecting an increase in pub sales and a decrease in sales from premium bottled ales”. Statutory profit before tax grew to £4.3m from £1.1m. Total retail sales were up 2% to £42.3m from £41.4m the year before. Retail like-for-like sales were up 4.4% on last year. Retail like-for-like sales inside the M25 were up 9% and outside the M25 by 2.3%. For the 26 weeks, like-for-like drink sales were up 5.5%, like-for-like food sales were up 2.4% and like-for-like accommodation up 3.9%. Like-for-like tenanted pub income was up 0.3% on last year. Divisional revenue in tenanted pubs was up 2.7% to £18.4m from £17.7m and operating profit was flat at £6.6m. Chief executive Jonathan Neame said: “We have delivered a strong first half in a challenging market. The additional costs imposed on our sector are most unwelcome but the business model is flexible and we can adapt to the new circumstances. We have an excellent pub estate and our beer business is evolving to meet current consumer tastes and trends.” The company operates 290 pubs, of which 221 are tenanted or leased, 67 managed and two are held as investment properties under commercial free of tie leases.
 
Next Who’s Who of UK Hospitality to feature 52 updated entries and seven new companies, released on Friday: The next Who’s Who of UK Hospitality will feature 52 updated entries and seven new companies when it is released to Premium Club members on Friday (21 March), at midday. The database now features 894 companies, and this month’s edition includes more than 240,000 words of content. The companies, listed in alphabetical order, will have their most recent results reported, as well as broader information around Ebitda, plans and trading style available. The database merges Companies House information, interviews and other public information to provide an easy to reference and exhaustive guide to the sector. Premium Club subscribers also receive access to five other databases: the Multi-Site Database, the New Openings Database, the Turnover & Profits Blue Book, the UK Food and Beverage Franchisor Database and the UK Food and Beverage Franchisee Database. All Premium Club subscribers will be offered a 20% discount on tickets to Propel paid-for events including Excellence in Pub Retail (May 2025) and discounts on specialist sector reports such as the International Brands report. Operators that are Premium Club subscribers are also able to send up to four members of staff to each of our four Multi-Club Conferences for free. Premium Club subscribers receive their daily Propel Info newsletter 11 hours earlier than standard subscribers, at 7pm the evening before. They also receive videos of presentations at eight Propel conference events two weeks after they are held. This represents around 100 videos of industry insight over the course of the year. Premium Club subscribers will be sent a dedicated monthly newsletter that will highlight key updates in the sector and direct subscribers to all the vital content their membership offers. Premium Club subscribers also receive exclusive opinion columns every Friday at 5pm, which include the thoughts of Propel group editor Mark Wingett and a host of industry leaders from across the sector. A Premium Club subscription costs an annual sum of £495 plus VAT for operators and £595 plus VAT for suppliers. Companies can now have an unlimited number of people receive access to Premium Club for a year for £995 plus VAT – whether they are an operator or supplier. Email kai.kirkman@propelinfo.com today to sign up.

Happiness levels fall among hospitality employees as workforce feels the squeeze: More hospitality workers are earning under £30,000 this year than they were last year, according to the results of a new salary survey. Nearly half of all employees (46%) are earning this amount – full-time and part-time – compared with 37% in 2024, and 30% in 2023, the findings by Hospitality Jobs UK and KAM Insights in partnership with the Access Group showed. Some 82% of respondents work full-time in the sector with 67% of those earning under £30,000. Employees earning under £3,000 were more likely to be in their early career, although the survey reveals an increase in those with five to seven years’ experience earning £30,000 as well as a higher number in the 45-plus age bracket. While average salaries across various sectors of hospitality have gone down, with the exception of contract catering, the survey reports a less contented hospitality workforce than it did last year. More people were asked to work longer hours – 22% of respondents said they worked 16 hours or more over their contracted hours, compared with 16% who did so last year, although slightly more employees are being paid for those additional hours (41%) compared with last year (38%). Overall employee satisfaction is down, with 74% of employees prepared to recommend a career in hospitality compared with 82% in 2024 and fewer employees considering they have a good work/life balance with 56% saying they did, down from 59% last year. However, the percentage of respondents who think they’ll still be working for the same company in 12 months’ time has stayed relatively stable at 60%, compared with 62% in 2024. The importance of training was also highlighted, with 35% of respondents saying they received some training but didn’t consider it enough to help them feel confident in their role, although the use of technology was seen as a positive in the work environment with 49% saying it improved their job satisfaction and 66% reporting that technology had made their daily tasks easier, or much easier. When it comes to artificial intelligence in the workplace, the majority (41%) of respondents viewed it as a helpful tool in their job.

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